Gorgias

What is Gorgias?

Gorgias is a comprehensive customer support platform designed specifically for ecommerce brands. It streamlines customer service operations, increases efficiency, and helps brands provide exceptional customer experiences by integrating various communication channels and automating repetitive tasks.

Centralized Customer Support

Gorgias brings every customer support channel—email, social, live chat, and more—into one platform, letting you manage all interactions in one place. With seamless integrations into Shopify and other tools, teams can efficiently handle orders, refunds, and customer inquiries, all while viewing full customer data to personalize responses. This centralization ensures that support agents have a complete view of customer interactions, allowing for more personalized and efficient responses.

Automation and Efficiency

Gorgias' AI handles repetitive tickets like shipping or order updates, freeing up your team for high-value conversations. The AI is customizable to your brand voice and policies, ensuring personalized and accurate responses. Gorgias leverages automation to handle repetitive tasks and common customer inquiries. With features like automated responses, tagging, and macros, support agents can focus on more complex issues, improving response times and overall productivity. 

Automate responses for common inquiries and guide customers to solutions in real-time. Gorgias' branching flows help answer questions, recommend products, and update orders—keeping customers engaged and your team efficient.

Integration with Ecommerce Tools

Gorgias integrates seamlessly with popular ecommerce platforms like Shopify, Magento, and BigCommerce, as well as other essential tools such as Yotpo for reviews, Recharge for subscription management, and Klaviyo for email marketing. Gorgias integrates with over 100 apps, giving you a unified view of your customer data and allowing you to make updates across different platforms without leaving the Gorgias interface.

Enhancing Customer Engagement

With Gorgias, ecommerce brands can engage customers more effectively by providing timely and relevant responses. The platform supports personalized messaging and helps brands manage customer interactions proactively, leading to higher satisfaction rates and stronger customer loyalty. Gorgias live chat widget allows customers to get real-time help with AI-driven responses, decreasing the number of tickets and boosting customer satisfaction. Customizable workflows can handle frequently asked questions before they even reach your team.

Gorgias Pricing

Gorgias is quite expensive tool to include in your stack. Gorgias offers tiered pricing plans based on the number of support tickets processed monthly. This flexible pricing structure allows businesses of all sizes to find a plan that fits their needs and budget. They also are rolling out a cost-per-click model for customer support tickets. Additionally, Gorgias provides a free trial, enabling brands to explore its features before committing to a subscription.

FAQs

‍Can Gorgias automate common support tasks?
Yes, Gorgias automates repetitive tickets such as shipping updates, order tracking, and FAQs. AI-driven responses, macros, and automated tagging streamline operations and free up support teams for high-value conversations.

Does Gorgias integrate with other ecommerce tools?
Absolutely. Gorgias integrates with Shopify, BigCommerce, Magento, Klaviyo, Yotpo, Recharge, and over 100 other apps, allowing brands to view and update customer data across platforms from one place.

How does Gorgias improve customer engagement?
By providing personalized, timely responses across every channel. Features like the AI-powered live chat widget help answer questions instantly, reduce ticket volume, and ensure customers receive support when they need it.

Is Gorgias suitable for growing ecommerce brands?
Yes, Gorgias is designed to scale with ecommerce businesses. Its automation tools, integrations, and centralized workflow help brands manage increasing support volume efficiently.

How does Gorgias pricing work?
Gorgias offers tiered pricing based on monthly ticket volume and is testing a cost-per-click billing model for support inquiries. A free trial is available for brands to explore the platform before committing.

Can Gorgias personalize responses for each customer?
Yes, Gorgias pulls in full customer profiles—including order history and past interactions—so agents can send tailored, context-aware responses that improve customer satisfaction.