Top Customer Support & Helpdesk Tools Used by DTC Brands

Featured tool of the month

Cuttable

Cuttable is the AI ad platform that learns. It reads what's working across your brand's ads to make new ones using your real assets (in a day instead of weeks). Backed by a $20M Series A led by Airtree, they power 440+ brands like Conserving Beauty, who saw CTR nearly double and CPMs fall >30%.

Book a Demo View profile

All tools

25 of 87 tools

Sort

App	Installs	Net · 7d	In / out · 90d	Seen on
GorgiasGorgias is a customer experience tool that centralizes support tickets and provides buyer profile information. It connec…	4,197	+50	+159 −25	+4,194
Powerful Contact Form BuilderPowerful Contact Form Builder is a customer experience tool for creating custom forms without coding. It supports file a…	1,170	+6	+10 −1	+1,167
ZendeskZendesk is a customer support tool. It's got 2 main features: ticketing and knowledge base. Ticketing: Zendesk gathers c…	738	+3	+9 −8	+735
TidioTidio is an all-in-one customer experience solution with live chat, Lyro AI chatbot, ticketing, email marketing and mult…	557	+3	+4 −0	+554
RichpanelClaimedSelf-Service Portal & Help Desk. Automate repetitive queries so agents can focus on complex cases. Easily automate custo…	428	+11	+36 −3	+425
ReamazeRe:amaze combines email, social and mobile conversations seamlessly so your customers can reach you however they want. I…	371	+5	+7 −3	+368
ChattyChatty allows you to add live chat functionality to your Shopify store, enabling real-time communication with your custo…	186	+1	+1 −0	+183
IntercomIntercom is a Conversational Relationship Platform. It shows you who is using your product or website and makes it easy…	177	+2	+10 −1	+174
LiveChatLiveChat is a live chat software that enables real-time website conversations between businesses and visitors. It suppor…	176	+3	+5 −1	+173
GladlyGladly is a customer support and helpdesk platform designed for commerce brands that want to deliver a seamless, people-…	135	+3	+6 −3	+132
tawk.totawk.to is a customer experience tool that provides live chat functionality for monitoring and communicating with visito…	128	+1	+1 −1	+125
Freshchat	113	+4	+8 −0	+110
Improved Contact Form	109	+1	+2 −0	+106
Help ScoutHelp Scout is a customer experience platform that centralizes customer support by consolidating multiple email accounts,…	88	+1	+5 −1	+85
ChatraChatra adds live chat functionality to your Shopify store, enabling real-time communication with your customers. Provide…	87	+1	+1 −0	+84
KustomerClaimedKustomer is the AI-native customer experience platform built for high-volume retail and DTC brands that want to cultivat…	86	−1	+4 −2	+83
Corner FAQ Page & Help CenterCorner FAQ Page & Help Center is a customer experience tool for ecommerce stores to create and manage FAQ and helpdesk p…	72	+3	+5 −1	+69
Zipchat AI Chat & AI ChatbotAI Chatbot with abilities: Sales & Support AI Chat, abandoned cart, FAQs & product recommendations AI Chatbot & AI Chat…	63	+2	+3 −0	+60
CommslayerCommslayer is a free, AI-driven helpdesk and chat solution built by the founders of Lifetimely. It integrates seamlessly…	61	0	+4 −2	+58
WilldeskWilldesk allows you to create and manage a comprehensive FAQ section on your Shopify store, helping customers find answe…	51	0	+0 −0	+50
Salesforce embedded chat	46	0	+0 −1	+43
SmartBot: Leading AI ChatbotSmartBot is a customer experience tool that provides an AI-powered chatbot and live chat for sales and support. It deliv…	46	0	+0 −0	+45
RemarkRemark is a clienteling platform for prestige retailers that provides collection expertise, curated product selections,…	42	+2	+4 −1	+39
QuickCEP: Live Chat&AI ChatbotCustomer Engagement Platform with Live Chat, AI Chatbot, Marketing Automation, CDP, and More. QuickCEP is designed to im…	32	0	+0 −0	+30
Dondy	32	0	+0 −0	+29