Gladly

Gladly is a customer support and helpdesk platform designed for commerce brands that want to deliver a seamless, people-centered service experience. With all communication channels built in—including email, calls, and texts—Gladly empowers support teams to connect customers to the right representative every time. Team members have instant access to each customer's recent purchases and preferences, allowing for faster, more personalized assistance. Ideal for brands looking to streamline their support operations, Gladly integrates easily with popular e-commerce and marketing tools such as Shopify, Magento, Klaviyo, Loop Returns, Recharge Payments, Segment, Cavalry.ai, and Hark. This integration capability means your team can work more efficiently, quickly resolve issues, and build lasting customer relationships. Brands like Tuckernuck use Gladly to create a unified support experience that keeps shoppers satisfied and loyal.