Route
Route is a post-purchase customer experience platform built to increase revenue, retain customers, reduce costs, and simplify your tech stack, all in one place. Enable shipping protection and instant order resolutions, branded order tracking, remarketing that matches your customer's shopping habits, and carbon-neutral shipping with Route!
- Pricing
- Free plan · from $349/month
Installs last counted · updated every Sunday
- Returns & Post-Purchase
- Product Insurance
- Shipping Insurance
- Order Management
Quick answers
What does Route cost?
Who recently started using Route?
What size brands use Route?
How many stores use Route?
How many DTC brands use Route?
Route is a Returns & Post-Purchase tool used by 761 tracked DTC brands, most often in Apparel (24%) and Beauty & Personal Care (22%). 90% of those brands are in the USA. In the last 90 days, 26 brands installed it and 5 brands removed it. Brands running Route most often also run Klaviyo and Facebook. Pricing: Free plan · from $349/month. 1800DTC counts installs every Sunday, most recently on Nov 1, 2026.
Who uses Route
Share of 67 storesBy category
- Apparel
- 23.9%
- Beauty & Personal Care
- 22.4%
- Health & Wellness
- 17.9%
- Food & Beverage
- 11.9%
- Other
- 23.9%
By country
- USA
- 89.6%
- Canada
- 7.5%
- Sweden
- 1.5%
Also runs
- Klaviyo
- 89.6%
- 88.1%
- Amplitude
- 86.6%
- Google Ads
- 77.6%
- Klaviyo Forms
- 73.1%
- Every brand running it, by name
- First-found dates and categories
- Who removed it, and where they went
- Segments by region, traffic and plan
Top stores using Route
Ranked by estimated monthly trafficWorks with
6 listed integrationsLearn more about the tech stack integrations that route offers below. Key integrations include Shopify, BigCommerce, Wonderment, WooCommerce, Magento, Zendesk, Status Accounts, and Klaviyo.
- WooCommerce
- BigCommerce
- Magento
- Superfans - Mobile App Builder
- Klaviyo
- Zendesk
Overview
Route is a post-purchase customer experience platform built to increase revenue, retain customers, reduce costs, and simplify your tech stack, all in one place. Enable shipping protection and instant order resolutions, branded order tracking, remarketing that matches your customer's shopping habits, and carbon-neutral shipping with Route!
Pricing
Route’s Basic plan is free and includes package protection and tracking technology, while the Pro plan at $349/month adds automated claim management and shipping insurance.
Basic
$0
- Damaged Packages
- 24/7 Claims Resolution
- Protected Orders
- Push Notifications
- Integrations (Shopify, BigCommerce, Magento etc.)
- Self-Service Help Center
Pro
$349
- Damaged Packages
- 24/7 Claims Resolution
- Advanced Package Tracking
- Carbon Neutral Shipping on All Orders
- Route Consumer App Tracking
- Route Implementation Specialist
Custom
?
- Damaged Packages
- 24/7 Claims Resolution
- Advanced Customization
- Enterprise SLAs
- Klaviyo Integration
- Post Purchase Upsells
Know when any DTC brand changes its stack
Weekly crawls of tracked DTC brands. Every switch, removal and new install, with the confidence behind it and a verified person to call.