Gorgias is a customer experience tool that centralizes support tickets and provides buyer profile information. It connects to ecommerce stores, allowing order edits, subscription modifications, and payment refunds within the helpdesk.
Weekly crawls of tracked DTC brands. Every switch, removal and new install, with the confidence behind it and a verified person to call.
Installs last counted · updated every Sunday
Gorgias is a Customer Support & Helpdesk tool used by 4,205 tracked DTC brands, most often in Beauty & Personal Care (21%) and Apparel (17%). 80% of those brands are in the USA. In the last 90 days, 162 brands installed it and 30 brands removed it. Brands running Gorgias most often also run Klaviyo and Facebook. 1800DTC counts installs every Sunday, most recently on Nov 8, 2026.
| Brand | Change | Date |
|---|---|---|
| Michael Todd Beauty | Removed | Nov 1, 2026 |
| DR-HO's | Removed | Nov 1, 2026 |
| 03 |
Stack switches, breakout apps and who's spending, straight from the crawl. Signals on Tuesday, Field Notes on Thursday. Free.