Freshchat
Tracked brand installs113 storesNet installs · 7d+4
Installs last counted · updated every Sunday
- Customer Support & Helpdesk
Quick answers
Who recently started using Freshchat?
3 stores in the last 30 days, including 3 Health & Wellness brands
How does Freshchat compare to its competitors?
Used by 2% of stores running Freshchat or a competitor
What size brands use Freshchat?
Small 65% · Mid-size 31% · Large 4%
Small: under 250K monthly visits · Mid-size: 250K–1M · Large: 1M+
How many DTC brands use Freshchat?
Freshchat is a Customer Support & Helpdesk tool used by 113 tracked DTC brands, most often in Apparel (20%) and Electronics & Gadgets (20%). 80% of those brands are in the USA. In the last 90 days, 8 brands installed it and 0 brands removed it. Brands running Freshchat most often also run Freshsales and Facebook. 1800DTC counts installs every Sunday, most recently on Nov 1, 2026.
Who uses Freshchat
Share of 5 storesBy category
- Apparel
- 20.0%
- Electronics & Gadgets
- 20.0%
- Footwear
- 20.0%
- Health & Wellness
- 20.0%
- Other
- 20.0%
By country
- USA
- 80.0%
- UK
- 20.0%
Also runs
- Freshsales
- 100.0%
- 80.0%
- Klaviyo
- 80.0%
- Google Ads
- 80.0%
- Klaviyo Forms
- 80.0%
Recent changes
| Brand | Change | Date |
|---|---|---|
| Rokform | Installed | Oct 21, 2026 |
| Hume Health | Installed | Oct 21, 2026 |
Full recordSee every brand running Freshchat
- Every brand running it, by name
- First-found dates and categories
- Who removed it, and where they went
- Segments by region, traffic and plan
Top stores using Freshchat
Ranked by estimated monthly trafficRanked by estimated trafficThe highest-traffic stores running Freshchat, with their monthly visits.Get access →
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