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Zendesk is a customer support tool. It's got 2 main features: ticketing and knowledge base. Ticketing: Zendesk gathers customer queries in one place where you can manage and respond to customer questions efficiently. Knowledge base allows you to create an FAQ section to guide your customers.

Shopify is a commerce platform that allows anyone to set up an online store and sell their products. It's the go-to eCommerce platform for young direct-to-consumer brands. Its ease of use and setup is what's most attractive to merchants, but also the incredibly vast Shopify app store.

Clarity is a free, easy-to-use tool that captures how real people actually use your site. Setup is easy and you'll start getting data in minutes.

Klaviyo is the best in class email marketing solution for eCommerce. It's powerful because it connects to your store, and you can create awesome customer segments based on past purchasing behaviors, customer preferences, and even future predictions of spending.

Rivo is a loyalty platform designed for Shopify, aimed at increasing repeat business through a comprehensive loyalty program, referrals, and an exclusive membership system. Rivo offers extensive integration with leading tech vendors and a developer toolkit for additional customization. With Rivo, D2C brands can increase customer retention with fully customizable loyalty & rewards platform.

Create a destination for influencers, customers and fans to learn about your perks and apply to your affiliate and brand ambassador programs with Shopify Collabs.

Gorgias is one of the most popular helpdesks for D2C brands. It centralizes all your support tickets in one place and enriches them with lots of extra context about a buyer's profile. Through Gorgias, you can connect directly to your eCommerce store and edit orders, modify subscriptions, and refund payments without leaving your helpdesk/

Okendo is the customer marketing platform trusted by 18,000+ brands, including SKIMS, Rhode, and Oh Polly. With Reviews, Loyalty, Referrals, Quizzes, and Surveys all in one place, Okendo helps brands turn shoppers into Superfans by showcasing customer feedback, rewarding engagement, and collecting insights that fuel personalized marketing and long-term growth.

Impact’s partnership platform lets you discover new partners and recruit them with automated nurture campaigns. Contract newcomers and negotiate payout terms. Track the traffic driven on your properties and engage/train partners. Optimize & adjust partner strategy in-app.

Build and scale a world-class creator program with GRIN. Thousands of industry pioneers—like SKIMS, Rhode, and GoPro—use our Creator Management platform to harness the power of influential people to drive brand awareness and growth. Together, we're redefining what's possible in the creator economy.