SusTern AI-Commerce
SusTern AI-Commerce is an agentic B2B supply chain platform that unifies manufacturers, suppliers, distributors, and retailers. Driven by supervised AI, SusTern automates manual trade workflows—parsing PDF purchase orders, executing PO-to-SO transformations, and syncing multi-hub inventory—eliminating the administrative tax of modern B2B commerce while keeping operations teams in full control.
What is SusTern AI-Commerce?
SusTern AI-Commerce is an agentic supply chain operating system and AI-native B2B commerce platform designed to unify the end-to-end trade ecosystem for specialty merchants, manufacturers, and distributors. By connecting manufacturers, suppliers, wholesalers, retailers, interior designers, and fulfillment partners into a single intelligent network, SusTern eliminates the administrative tax of modern B2B trade.
As an agentic supply chain operating system, the platform streamlines product discovery, simplifies multi-party supplier communications, and automates complex downstream fulfillment workflows. Through supervised AI execution, SusTern automatically handles manual data entry tasks (such as parsing PDF purchase orders, running PO-to-SO transformations, tracking dynamic roll/yardage inventory, and syncing stock levels across distribution hubs) while keeping operations teams firmly in control of final approvals.
Google For Startups Cloud Program - Ecosystem Partner. Built in Kitchener, Ontario, Canada
KEY FEATURES
Trade Discovery
Discover specialty goods with live MOQs, lead times, and terms.
Order Workflows
Streamline sales with structured RFQs, custom quotes, and order syncin
Omnichannel Hub
Unify web, SMS, and AI voice interactions into business records.
Pricing
Launch Tier (Retailer / Wholesaler / Manufacturer)
- Pricing: Retail $70/mo | Wholesale $175/mo | Mfg $350/mov
- 1% Transaction Fee (capped at $50k GMV/yr)
- 30 AI Operations/month
- 50 Human Call Mins & 30 AI Call Mins/month
- 3 Locations included (+$20/mo per extra)
- SKUs: Up to 1,000 Retail | 500 Wholesale | 100 Mfg
- Includes: Multi-level BOM, RFQ, & $35/yr Discovery Listing
Growth Tier (Retail / Wholesale / Mfg)
- Pricing: Retail $160/mo | Wholesale $400/mo | Mfg $800/mo
- 0.75% Transaction Fee (capped at $100k GMV/yr)
- 100 AI Operations/month
- 150 Human Call Mins & 75 AI Call Mins/month
- 5 Locations included (+$20/mo per extra)
- SKUs: Up to 5,000 Retail | 2,000 Wholesale | 500 Mfg
- Includes: Automated RFQ Quotes, WIP Tracking, & Tiered Discounts
Scale Tier (Retail / Wholesale / Mfg)
- Pricing: Retail $330/mo | Wholesale $825/mo | Mfg $1,650/mo
- 0.5% Transaction Fee (capped at $250k GMV/yr)
- 300 AI Operations/month
- 500 Human Call Mins & 200 AI Call Mins/month
- 15 Locations included + Priority Support
- SKUs: Up to 20,000 Retail | 10,000 Wholesale | 1,000 Mfg
- Includes: Multi-buyer Allocation, Versioned BOM, & Cost Rollup
Enterprise Tier (Retail / Wholesale / Mfg)
- Pricing: Retail $700/mo | Wholesale $1,750/mo | Mfg $3,500/mo
- 0.3% Transaction Fee (capped at $500k GMV/yr)
- Unlimited AI Operations/month
- 1,200 Human Call Mins & 500 AI Call Mins/month
- 35 Locations included + Dedicated CSM & Priority Support
- SKUs: Up to 75,000 Retail | 50,000 Wholesale | 5,000 Mfg
- Includes: EDI Integration, Revision-Controlled BOM, & Storefronts