Open Late Collective

Open Late Collective (OLC) is a CX-first partner for DTC brands that need real leadership, not another ticket queue.

We run two core services. Fractional Head of CX embeds an experienced leader inside your team, setting strategy and escalation protocols without the full-time hire, with the option to build a dedicated agent bench for boutique BPO support that actually knows your brand. CX Optimization rebuilds your support stack with AI and automation, from Gorgias workflows to the systems that catch problems before they become churn.

We don't treat CX as a cost center. It's where brand experience gets made and where retention gets won, one interaction at a time. Every ticket and automation is a chance to build something a customer remembers, not just resolve and move on.

No bloated retainer, no generic playbook. Just the CX infrastructure your brand needs, run by people who've done the job themselves.